What are Wikis ?

The wiki trend is fostering the kind of corporate collaboration that not only empowers employees, but also speeds up the process of innovation. Get a handle on wikis, and what they can do for your organization, in the informative white paper A Short Guide to Wikis. In Knowledge Management: The Core of Service Resolution Management, you’ll also find out how you can use knowledge management systems to access, segment, and distribute the kind of information customers are increasingly demanding.